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FAQ cleaning Newcastle
Frequently Asked Questions
1. How much will cost to clean my property?
Our prices are based on your property size , the number of bathrooms, Rooms and many other aspects ranging from Ironing requests, wall washings – every cleaning is unique. The first visit usually costs more than subsequent visits. Generally, it takes additional cleaning tasks to get the home up to standards. This visit is performed on an hourly basis. Your estimate for this visit will be expressed as a cost range. We will contact you for authorization for more time in the event your team considers it necessary.
Once this initial visit has occurred, your home’s cleanliness can be easily maintained with our regular visit cleaning tasks. Regular visits are charged as a flat fee. You will receive an estimate for both the initial cleaning and the regular cleanings up front. Once the initial house cleaning has been completed, we will Agree with you for regular cleaning price that suits your Budget and House Needs.
3. Is a long-term contract required for service?
Absolutely not. Services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required. However we required at list 3 weeks Notice for Customers who received our service over a period of 2 Months.
5. What if something is damaged during the cleaning?
In the unlikely event that something should become damaged or broken while we are cleaning your home or office, we will make every effort to have the item repaired, or replaced if it cannot be repaired. Insurance claims will be filed when appropriate. We treat your home with considerable care to ensure that accidents do not occur.
7. What if I need to cancel or reschedule my cleaning date or time?
Please notify us within 24 hours in advance if you are a weekly, biweekly or monthly client. One-time cleaning clients, move-in or move-out service, and post-construction cleanings require reservations with a small Fee non-refundable for cancellations.
2. Are my Valuables Safe?
If you have any special valuables, heirlooms or irreplaceable items, please put them away or instruct us not to touch them. A closed door or drawer is your signal to us that you do not want that area to be cleaned. We carry all the necessary insurances in the event that any damage occurs.
4. Will the same person clean my home on a regular basis?
We try to send the same person to your home each time. If you are satisfied with the first Cleaner that we refer and use the service on a regular basis, then he or she becomes your regular Cleaner. If, for any reason, you are not satisfied, we will refer a Cleaner who better suits your needs for the next service. However, from time to time, illness or vacation may interfere in this routine. In this case, we’ll send another highly trained Cleaner in his or her place. All employees are uniformed, insured, and bonded. Our Cleaning Professionals will not eat, drink, smoke or use any appliances while inside your home.
6. Do I need to provide my cleaning Products and equipment?
We can provide all the Cleaning Products at an additional cost. The unique aspect is that all of our solvents are organic to prevent the possible spread of bacteria, germs, allergic reactions, disease and other situations caused by reused cleaning equipment. If you have any specific allergies, please let us know when you schedule your appointment. We can discuss our products and the contents and ensure items that may cause allergies be avoided.
However should you have your own cleaning items, we will use what you have as instructed at no additional fee.
8. How are payments made?
We accept cash, Online Banking Transfer, Standing Orders & Paypal. You may pay when making your appointment; or, you may leave a cash in your home for us to pick-up when we arrive. Payment for first time customers is due in full at the end of initial cleaning service.